Why is Nordstrom so Expensive? [Updated April 2023]

Nordstrom is a luxury department store chain that has been in operation since 1901. It’s known for its high-end fashion and high-quality products, but also for its high prices. Many consumers wonder why Nordstrom is so expensive compared to other department stores.

In this blog post, we’ll explore the reasons behind Nordstrom’s high prices.

Why is Nordstrom so Expensive

Brand Selection

One of the primary reasons why Nordstrom is so expensive is because it offers a wide selection of high-end brands that are not available in other department stores. Nordstrom has exclusive partnerships with brands like Chanel, Dior, Gucci, and Prada. These luxury brands are known for their quality, craftsmanship, and exclusivity, which drives up the prices of their products.

Nordstrom also carries its own private label brands, which are often of high quality and unique designs, driving up the prices for their products.

High Quality Products

Another reason why Nordstrom is so expensive is because of the high quality of their products. Nordstrom has a reputation for selling products that are well-made and durable. They use high-quality materials, and their products are often handmade or made using traditional techniques that require skilled labor, increasing the cost of production.

Nordstrom also offers a high level of customer service, including a return policy that allows customers to return products even if they’ve been worn or used. This level of customer service requires resources, which are reflected in the prices of their products.

Exclusive Services

Nordstrom offers exclusive services that are not available at other department stores. For example, they offer personal stylists who can help customers find the perfect outfit for any occasion. They also offer alterations and tailoring services to ensure that their products fit perfectly.

Nordstrom also offers free shipping and returns, which can be a significant cost for the company. However, this service sets them apart from other department stores and can justify their higher prices.

Premium Store Experience

Nordstrom Premium Store Experience

Nordstrom’s stores are known for their premium shopping experience. They invest heavily in store design, decor, and amenities to create an atmosphere of luxury and sophistication. Nordstrom stores have a reputation for being clean, well-lit, and well-staffed, with knowledgeable sales associates who can help customers find what they’re looking for.

The premium store experience requires resources, which are reflected in the prices of their products. However, customers are willing to pay for this experience, as it sets Nordstrom apart from other department stores and creates a feeling of exclusivity.

Cost of Doing Business

Nordstrom is a publicly traded company, which means that it has to meet certain financial goals and expectations to satisfy its shareholders. This can result in higher prices for its products to meet these goals.

In addition, Nordstrom operates in prime retail locations, which can be expensive. Rent and utilities can be a significant cost for the company, which can also drive up the prices of its products.

Nordstrom Unique Shopping Experience

Nordstrom’s unique shopping experience is one of the key factors that sets it apart from other department stores. The company places a high emphasis on creating a welcoming and luxurious shopping environment for its customers.

First and foremost, Nordstrom’s stores are known for their clean and well-organized layout. The products are presented in an aesthetically pleasing way, with thoughtful product placement and attractive displays. Customers can easily navigate the store and find what they’re looking for, without feeling overwhelmed or disoriented.

Nordstrom’s stores also offer a wide range of amenities to make the shopping experience more enjoyable. For example, many stores have cafes or restaurants where customers can relax and enjoy a meal or snack. Some locations even have full-service bars and lounges, adding to the upscale feel of the store.

Nordstrom also invests heavily in customer service to ensure that shoppers feel well taken care of. The company’s sales associates are known for being knowledgeable and helpful, without being pushy or aggressive. Nordstrom also offers personal shopping services and stylist consultations to help customers find the perfect outfit for any occasion.

The company’s online shopping experience is similarly well-designed and user-friendly. Customers can easily browse products, read reviews, and make purchases with ease. Nordstrom’s free shipping and returns policy is also a major draw for customers, making it easy to try out products without any risk.

Finally, Nordstrom offers a range of exclusive services and perks to its most loyal customers. The company’s Nordy Club loyalty program offers members early access to sales, exclusive discounts, and other special offers. Nordstrom also hosts events and experiences for its customers, such as fashion shows and beauty workshops, adding to the overall sense of exclusivity and luxury.

Overall, Nordstrom’s unique shopping experience is a major draw for customers who value high-quality products, exceptional customer service, and an upscale shopping environment. While the prices may be higher than other department stores, many customers feel that the experience is well worth the cost.


Nordstrom is an expensive department store chain, but it offers high-end products, exclusive services, and a premium store experience that sets it apart from other department stores. Its prices are justified by the high quality of its products, the exclusive services it offers, and the cost of doing business. While Nordstrom may not be accessible to everyone, it caters to a specific demographic that values luxury, quality, and exclusivity.

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