How to Cancel a Sephora Order? [Updated April 2023]

Are you regretting a recent purchase or just want to cancel a Sephora order for some other reason? It’s easy to do, as long as you know where to go and what steps to follow.

This article will guide you through the process, so you can cancel your Sephora order with ease.

Why Cancel a Sephora Order?

There are a variety of reasons why you may need to cancel a Sephora order. Perhaps you simply changed your mind about the product, or found it cheaper somewhere else. Maybe there was an error in your order, such as the wrong item or quantity. Regardless of the reason, Sephora allows customers to cancel orders before they are shipped out.

Before You Begin

Before you start the cancellation process, there are a few things you should keep in mind:

  • Sephora’s cancellation policy only applies to orders that have not yet shipped.
  • If you’ve already received a shipping confirmation email, it’s too late to cancel the order. In this case, you will need to wait for the order to arrive and then request a return.
  • If you used a promo code or gift card to purchase the order, it may not be possible to reuse them after the cancellation. Check the Sephora website for their policy on this matter.

How to Cancel a Sephora Order

Step 1: Log into Your Sephora Account

Log into Your Sephora Account

The first step to canceling a Sephora order is to log into your account. If you don’t have an account yet, you can create one using the same email address you used to place the order.

Step 2: Find Your Order

Once you are logged in, click on “Orders” in the upper-right corner of the website. You should see a list of all your recent orders. Find the one you want to cancel and click on “View Order.”

Step 3: Cancel the Order

On the order details page, you will see a button labeled “Cancel Order.” Click on this button to start the cancellation process. You will be asked to confirm that you want to cancel the order.

Step 4: Confirm Cancellation

Confirm Cancellation of order at sephora

After you click on “Cancel Order,” you will see a confirmation message on the screen. Sephora will also send you an email confirming the cancellation. Make sure to check your email to ensure that the cancellation was successful.

Step 5: Wait for Refund

After you’ve canceled your order, Sephora will process your refund within a few days. Depending on your bank, it may take up to 10 business days for the refund to appear on your account.

If you want to learn more, you can see our related posts on whether or not Sephora sells Mac products, if you can use Macy’s Card at Dillard’s, and also what age does Sephora hire.


Canceling a Sephora order is a simple process as long as you know the steps to follow. Remember to check the order status before attempting to cancel, and keep in mind that promo codes and gift cards may not be reusable after cancellation. By following this guide, you can quickly and easily cancel your Sephora order and receive a refund.


  1. How long does it take to get a refund from Sephora?

    Sephora typically processes refunds within a few days of the cancellation. Depending on your bank, it may take up to 10 business days for the refund to appear on your account.

  2. Can I cancel a Sephora order if it has already shipped?

    No, you cannot cancel an order once it has already shipped. In this case, you will need to wait for the order to arrive and then request a return.

  3. What if my Sephora order is already in progress?

    If your order is already in progress, it may not be possible to cancel it. However, you can contact Sephora customer service to see if there are any options available.

  4. Can I modify my Sephora order instead of canceling it?

    Unfortunately, it is not currently possible to modify a Sephora order once it has been placed. If you need to make changes to your order, you will need to cancel it and place a new one.

  5. What if I don’t have a Sephora account?

    If you don’t have a Sephora account, you can still cancel your order by contacting Sephora customer service. However, it is recommended to create an account to make the process easier in the future.

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