Does Macy’s Price Match? [Updated April 2023]

If you’re a savvy shopper, you’re always looking for the best deals, and that often includes price matching. Macy’s is a popular department store that carries a wide variety of clothing, accessories, home goods, and more. But does Macy’s price match?

In this article, we’ll answer that question and provide you with all the information you need to know about Macy’s price matching policies.

What is Price Matching?

Price matching is a retail policy that allows customers to receive the lowest price available for an item they want to purchase. This means that if you find an item for a lower price at a competitor’s store or online, you can bring that information to the store you want to purchase from and receive the lower price.

Does Macy’s Price Match?

The short answer is no, Macy’s does not currently have a price matching policy. This means that if you find an item for a lower price at another retailer, Macy’s will not match that price. However, there are some exceptions to this policy.

Why doesn’t Macy’s Price Match?

Why doesn’t Macy’s Price Match?

Macy’s has been a household name in the retail industry for over 160 years. They are known for their extensive range of products and excellent customer service. However, when it comes to price matching, Macy’s policy is quite different from some of their competitors.

Here are some reasons why Macy’s doesn’t offer a price match guarantee:

  1. Macy’s already offers competitive prices: Macy’s has always prided itself on offering high-quality products at reasonable prices. As a result, they feel that they don’t need to match the prices of their competitors.
  2. Macy’s focuses on providing excellent customer service: Macy’s believes that providing excellent customer service is more important than offering price matching. They strive to provide their customers with an enjoyable shopping experience by providing knowledgeable and friendly sales associates, easy returns, and free shipping on qualifying orders.
  3. Macy’s has a variety of promotions and discounts: Macy’s offers a variety of promotions and discounts throughout the year, including seasonal sales, holiday sales, and clearance events. They feel that these promotions provide their customers with enough opportunities to save money on their purchases.
  4. It may not be financially feasible: Price matching can be costly for retailers. If Macy’s were to offer price matching, they would need to have a team dedicated to monitoring prices of competitors and updating their prices accordingly. This could result in increased costs that could be passed on to the customer.
  5. It could lead to abuse of the policy: Price matching policies can sometimes be abused by customers who purchase products with the intention of returning them to buy them at a cheaper price later. This could result in increased costs and logistical challenges for the retailer.

Macy’s Price Adjustment Policy

While Macy’s does not have a price matching policy, they do offer a price adjustment policy. This means that if you purchase an item from Macy’s and then find it for a lower price at Macy’s or another retailer within 10 days, you can receive a price adjustment for the difference in price.

There are some exclusions to this policy, including clearance and final sale items, special orders, and items purchased with a coupon or promotional code. Additionally, the item must be identical to the one you purchased at Macy’s, and the lower price must be verifiable.

How to Request a Price Adjustment at Macy’s

To request a price adjustment at Macy’s, you can either visit a Macy’s store or contact Macy’s customer service. If you visit a store, bring your receipt and proof of the lower price, such as a printout of the competitor’s advertisement. If you contact customer service, have your order number and proof of the lower price ready.

Other Ways to Save at Macy’s

Other Ways to Save at Macy's

While Macy’s does not offer price matching, there are still many ways to save money when shopping at Macy’s.

Here are a few tips:

  • Sign up for Macy’s email list to receive exclusive coupons and sale alerts.
  • Check out Macy’s “Deals and Promotions” page on their website for current sales and discounts.
  • Apply for a Macy’s credit card to receive additional discounts and rewards.
  • Shop during Macy’s Friends and Family sale, which typically occurs several times a year and offers significant discounts.
  • Shop the clearance section for discounted items.


While Macy’s does not offer price matching, they do have a price adjustment policy that allows you to receive a refund for the difference in price if you find an item for a lower price within 10 days of purchasing it.

Additionally, there are many other ways to save money when shopping at Macy’s, such as signing up for their email list, checking out their “Deals and Promotions” page, and shopping during their Friends and Family sale.

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